Any object or cash with a value of more than $250.00 dollars must be reported to the management before the beginning of the stay, to verify its existence and register that it will be in the room. Guests must keep their valuables in the safety deposit boxes located in the properties. The management is not responsible for loss or misplacement of objects or cash left in the rooms or in the public areas of the properties that have not been registered.

From 21:00 hours in all rooms and units the acoustic volume must be moderated. Respect also the night silence in the corridors, stairways and common areas, avoiding any disturbing performance for the rest of the guests of the complexes including loud music, loud conversations. Parties are forbidden, unless the complex is rented in its entirety. In case of violation of the previous point, if the guest has been asked to end the party or meeting and the guest refuses, the administration is authorized to end the stay at that moment without any possibility of reimbursement. If we are unable to have contact with the guest, a fine of $1,500.00 MXN will be imposed, which must be paid before the day of departure in cash. Otherwise, we will proceed to make the collection request through the application.

In case of damage to the property or the furniture of the property, as well as loss of the keys, it is the person who caused the damage (cost per lost key: $20.00 dollars). Payments of this type are made immediately in cash, credit card or payment link (being the holder of the reservation, the responsible for such payments). Theft or intentional damage will be immediately reported to the police and the administration is authorized to terminate the stay at that moment without any possibility of reimbursement. It is forbidden to perform any act that causes damage or harm to property or other guests or conduct contrary to decorum or social behavior.

The administration does not authorize access to the rooms to any person who has not been previously and expressly authorized by the holder of the reservation and whose information has not been previously shared with the administration. Persons representing the company or providing services inherent to the lodging shall have free access to the rooms occupied by the guests. If guests are absent for more than twenty-four hours without prior notice to the administration, the lodging may be cancelled or suspended, as appropriate, and luggage may be collected.

The hotel is not responsible for any type of accident and/or event that the guest suffers within the hotel facilities such as falls, blows, animal bites, among others. The expenses that this accident or event originate shall be borne by the guest, exempting the administrators of any legal responsibility.

Parking is not available at all AALOJA T properties, only at some of them, therefore, it is the guest’s responsibility to find a safe place to store their vehicle. The administration can recommend a parking lot nearby; however, it is not their obligation, and it is the guest’s responsibility to request the information. The cost of the parking service is the responsibility of the guest. Any damage to the vehicles cannot be attributed to the management.

The consumption of toxic drugs, narcotics or psychotropic substances is prohibited in any area of the property, this infraction will be immediately reported to the corresponding authorities. Smoking is prohibited in all areas of the properties, this act will carry a fine of $2,500.00 MXN which must be settled before the departure of the guest in cash and in case of not doing so, the charge will be made through the application. It is forbidden to disturb the order or cause discomfort to other users within the establishment, use the electrical current and mechanical equipment installed in the rooms for purposes other than those for which they are intended.

It is the obligation of the guests to inform the management of contagious diseases or illnesses, deaths, infractions or crimes that occur in the establishment and are known to them, so that the management can in turn, take appropriate measures and report immediately to the authorities when appropriate. If a guest becomes ill, the hotel reception shall call a doctor and he/she may be treated in his/her room at the guest’s expense; if the illness is contagious, the guest shall be transferred at his/her own expense to the appropriate place to receive the necessary care.

In case of breach of one or more of the above conditions and/or prohibitions, AALOJAT has the right to immediately terminate the accommodation contract. The client is also obliged to pay for all the days of accommodation specified in the reservation. The rights of the establishment and of the guests to report to the competent authorities the facts that constitute any unlawful act or that would give rise to liability for any of the parties in their persons and property, provided they occur within the hotel, remain unaffected.

The cancellation policies of the different platforms used for booking may vary, so it is the guest’s obligation to read them before confirming, once confirmed they are inflexible and no refund will be made after the date indicated in accordance with the policy of the reservation cancellation, regardless of reasons. 0% penalty if canceled 30 days prior to arrival date, 50% penalty if canceled between 14 and 29 days prior to arrival date, 100% penalty if canceled less than 13 days prior to arrival date.