VI. SAFETY MEASURES INSIDE THE ROOM

Any valuable object or cash with a cost of more than $250.00 dollars must be reported to the administration before the beginning of the stay, in order to verify its existence and record that it will be in the room. The guest must keep their valuables inside the safe boxes located in the properties. The administration is not responsible for loss or misplacement of jewelry and valuables left in the rooms or in the public areas of the properties that have not been registered.

VII. SILENCE AND RESPECT FOR THE REST OF CUSTOMERS AND STAFF

From 21:00 hours in all rooms and units the acoustic volume must be moderated. Respect also the night silence in the corridors, stairways and common areas, avoiding any disturbing performance for the rest of the guests of the complexes including loud music, loud conversations. Parties are forbidden, unless the complex is rented in its entirety. In case of violation of the previous point, if the guest has been asked to end the party or meeting and the guest refuses, the administration is authorized to end the stay at that moment without any possibility of reimbursement and a fine of $1,500.00 MXN will be imposed, which must be paid before the day of departure in cash. Otherwise, we will proceed to make the collection request through the application.

VIII. DAMAGES, DIRT, LOSS OF KEYS

In case of damaging the property or the furniture of the property, as well as losing the keys, it is the causer who pays for the damage caused (Lost key $20 dollars). Payments of this type are made immediately and in cash, credit card or payment link (being the owner of the reservation, in charge of responding for said payments) Theft or intentional damage will be reported immediately to the police and the administration is authorized to terminate the stay at that time without any possibility of reimbursement. It is prohibited to carry out any act that causes damage or harm to the properties or to other guests or conduct contrary to decorum or social behavior.

IX. MISCELLANEOUS PROVISIONS

The administration does not authorize access to the rooms to any person who has not been previously and expressly authorized by the holder of the reservation and whose information has not been previously shared with the administration. The people who hold the representation of the company or provide the services inherent to the lodging, will have free access to the rooms occupied by the guests. In the event that guests are absent for more than twenty-four hours without prior notice to the administration, the accommodation may be terminated or suspended, as the case may be, and proceed to collect the luggage.

X. DUE TO ACCIDENTS OR EVENTS WITHIN THE HOTEL

The hotel is not responsible for any type of accident and/or event that the guest suffers within the hotel facilities such as falls, animal bites, among others. The expenses that this accident or event originate will be borne by the guest, exempting the hosts from any legal responsibility.

XI. PARKING LOT

Not all AALOJAT Properties have parking availability, each one has a parking lot near the location that is always recommended by the administration at the time of booking, therefore, it is the responsibility of the guest to request the information and find a safe place where protect their vehicle. Any damage that they would suffer could not be attributed to the administration.

XII. PROHIBITIONS

The consumption of toxic drugs, narcotics or psychotropic substances is prohibited within any area of the property. This violation will be immediately reported to the corresponding authorities. It is prohibited to disturb the order or cause inconvenience to other users within the establishment, use electrical current and mechanical equipment installed in the rooms for purposes other than those for which they are intended.

XIII. OBLIGATION TO PROVIDE INFORMATION BY THE GUEST

It is the obligation of the guests to inform the administration of illnesses or contagious diseases, deaths, infractions or crimes that occur in the establishment and are of their knowledge, so that, the administration can take the appropriate measures and give immediate account to the authority when appropriate. If a guest gets sick, the hotel reception must call a doctor and he can be treated in his room at the guest’s expense; If the disease is contagious, the host will be transferred on their own to the appropriate place.

XIV. BREACH OF THE RULES

In case of violation of one or more of the conditions and/or prohibitions, AALOJAT has the right to immediately terminate the accommodation contract. The client is also obliged to pay for all the days of accommodation established in the reservation. The rights of the establishment as well as of the guests to denounce before the competent authorities the facts that constitute an illegal act or that give rise to responsibility by any of the parties in their persons and property, if they occur inside the hotel, are preserved.

XV. CANCELLATION POLICY

The cancellation policies of the different platforms used to reserve may vary, so it is the guest’s obligation to read them before confirming. Once confirmed, they are inflexible, and no refund will be made after the date indicated in accordance with the cancellation policy of the reservation indicated.

– 0% penalty if cancelled 30 days prior to arrival date

– 50% penalty if cancelled between 14 and 29 days prior to arrival date

– 100% penalty if cancelled less than 13 days prior to arrival date